DPW000209711
Assess Existing Tree or Stump
Public Works
- Requested
- July 18, 2025
- Subtype
- Standard Tree Maintenance
- Location
- 1902 N 24th St, 23223
- As reported by the submitter and published by the City. May be the submitter’s address or another party’s; the City does not anonymize to block level.
- Council District
- 7
- Neighborhood
- Peter Paul
Description
Citizen called to follow up because previous request was closed as a duplicate. Original request was placed in 2023 and at that time it was inspected and met standards. It has since died-the tree (Sweetgum) hasn't produced any leaves this past spring it only has branches and the bark is splitting. She is requesting for the tree to be re inspected because it has been almost 2 years later and now the tree is dead.
Details
- Please indicate issue observed
- Tree appears dead or mostly dead
- Are any utility lines running through the tree?
- No
History
- July 18, 2025The service request is submitted.
- July 18, 2025The service request status has been changed to Assigned to Department.
- July 29, 2025The Reporter logged a follow-up request from a constituent.
- September 2, 2025The Reporter logged a follow-up request from a constituent.
- October 21, 2025The Reporter logged a follow-up request from a constituent.
- December 29, 2025The service request status has been changed to Completed.
Comments
- Staff · July 18, 2025Cityworks ID: 562066
- Staff · July 18, 2025ID37699: 1902 N 24th St: F1: Liquidambar styraciflua: DBH12: CD7 Crew Removal (R1)
- System · August 1, 2025Email sent to DPW requesting a tree removal ETA
- System · August 4, 2025DPW Feedback- Tree removal ETA 120 day- LVM for citizen
- System · October 21, 2025Caller phoned back in to complain regarding stump removal, refused to provide any details other than requesting to speak with a DPW representative by the name of "Mr. Webb." Explained repeatedly to caller that RVA311 does not transfer calls directly to Urban Forestry
- Staff · October 21, 2025Mrs. Watson called requesting that a message be sent directly to Michael Webb. She stated that she has emailed him several times this morning but has not received a response. Mrs. Watson is requesting that someone come out TODAY to remove a stump and debris left after her tree removal. I attempted to explain the tree removal process to her; however, she insisted that a message be sent to Mr. Webb directly.
- Staff · December 29, 2025Stump removed by contractor Dec. 2025 -Complete