DPW000106396
Repair Sidewalk or Ramp
Public Works
- Requested
- April 26, 2022
- Subtype
- Concrete Sidewalk Repair
- Location
- 5206 Devonshire Road, 23225
- As reported by the submitter and published by the City. May be the submitter’s address or another party’s; the City does not anonymize to block level.
- Council District
- 4
- Neighborhood
- Westover Hills
Description
Citizen states that a COR tree roots is lifting the sidewalk. Citizen trip over the sidewalk about a month ago, March 2022, citizen states she has seen about 7 people tripped.
Details
- Immediate Danger to Person or Property
- Yes
History
- April 26, 2022The service request is submitted.
- April 26, 2022The service request status has been changed to Assigned to Department.
- May 23, 2022The Reporter logged a follow-up request from a constituent.
- June 21, 2022The Reporter logged a follow-up request from a constituent.
- August 5, 2022The Reporter logged a follow-up request from a constituent.
- November 7, 2022The Reporter logged a follow-up request from a constituent.
- January 18, 2023The Reporter logged a follow-up request from a constituent.
- April 10, 2023The Reporter logged a follow-up request from a constituent.
- April 19, 2023The service request status has been changed to Completed.
Comments
- Staff · April 26, 2022Cityworks ID: 469765
- System · June 21, 2022Follow - escalated to supervisor. Citizen would like an update on the status of the request. She states that kids are tripping over the area everyday.
- Staff · July 8, 20220 feet by 5 feet of damage to the sidewalk. Tree roots at this location as well.
- Staff · July 20, 202240 x 10ft. of tree roots damaged repairs needed asap.
- System · August 5, 2022Caller phoned back in to check on status of request, provided DPW assessment info from 7/20 as per comment below
- System · November 7, 2022Citizen called to request an update on Service Request DPW 106396—last update noted that repairs needed asap (7/20/22) by engineer however work still hasn’t been completed.--sent email req update
- System · November 7, 2022Spoke with citizen, advised sidewalk team works to have repairs completed within 6 months of the investigation being completed. If not done by Mid-January to call back for follow up.
- System · January 18, 2023Caller is calling back from last escalation ....Was told to call back mid-Jan she needs to follow up on a service request that has no resolution and is a safety concern because folks and kids are tripping over the damaged sidewalk. (Sent another escalation email to Sup for asst. )
- System · January 18, 2023Email sent to Sidewalk team for follow up
- System · April 10, 2023Escalated to supervisor- This is the second time
- System · April 11, 2023Email sent to sidewalk team to respond with plan of action
- Staff · April 19, 2023This location was completed on 4-19-23