DPU000031736
Report Vermin from Sewer
Public Utilities
- Requested
- July 16, 2025
- Subtype
- Vermin from Sewer
- Location
- 215 W Roanoke St, 23225
- As reported by the submitter and published by the City. May be the submitter’s address or another party’s; the City does not anonymize to block level.
- Council District
- 5
- Neighborhood
- Reedy Creek
Description
See above. Thank you!
Details
- Where do you see them entering and exiting?
- We have had two roaches come into our house in the last week, presumably from the sewer, but the whole neighborhood has them literally crawling all around the streets, going into and out of the manhole covers. When we walk our dogs up Dunston Ave. or Sharon Court, and then over to 42nd Street and beyond, all the streets up there have roaches running around on the streets. It is really disgusting - please help!
History
- July 16, 2025The service request is submitted.
- July 16, 2025The service request status has been changed to Assigned to Department.
- December 18, 2025The service request status has been changed to Completed.
Comments
- Staff · July 16, 2025Cityworks ID: 561768
- Staff · December 18, 2025Wastewater Collections staff do not have the authority, training, or regulatory responsibility to address vermin, insects, or pest infestations such as rodents or roaches. These matters fall outside the scope of collections system maintenance and are typically managed through public health or pest control channels. From a maintenance standpoint, Wastewater Collections can inspect the sewer infrastructure serving the area and perform routine cleaning as needed to ensure proper flow and confirm that there are no blockages, debris accumulation, or netting within the system that could contribute to sanitary concerns. Beyond inspection and cleaning of the sewer assets, no additional corrective action related to vermin or insect activity can be provided by collections maintenance. If concerns regarding rodents, roaches, or other pests persist, the appropriate next step is to contact the local Health Department, which can evaluate the conditions and determine whether further action or enforcement is required.