DPU000015786
Assess Standing Water
Public Utilities
- Requested
- August 19, 2021
- Subtype
- Assess Stormwater
- Location
- 15 Robin Road, 23226
- As reported by the submitter and published by the City. May be the submitter’s address or another party’s; the City does not anonymize to block level.
- Council District
- 1
- Neighborhood
- Three Chopt
Description
The paved road is flowing all the neighbors' stormwater onto our property and into our basement. We need help coming up with a solution. Video attached which was taken after the water had already breached our curb and gushed into our basement.Thanks! I still have not heard from anyone regarding this request which I submitted in August 2021!
Details
- Problem area
- Street
- Is there standing water?
- No
- Is the problem in the rear of the property?
- No
- Is the problem in the front of the property?
- No
- Is the problem on the side of the property?
- Yes
- Is there a erosion issue?
- No
- Is the problem in the creek or stream?
- No
- Is this related to vegetation?
- No
History
- August 19, 2021The service request is submitted.
- August 19, 2021The service request status has been changed to Assigned to Department.
- September 23, 2021The Reporter logged a follow-up request from a constituent.
- December 2, 2021The service request status has been changed to Completed.
Comments
- Staff · August 19, 2021Cityworks ID: 452281
- Staff · September 17, 2021This location has been received and dispatched to supervisor for investigation. Please allow15 days for investigation to be completed. Supervisor will contact customer upon completion of investigation
- System · September 23, 2021Caller phoned back in to request DPU supervisor contact prior to assessment of stormwater issue on property, emailed RVA311 supervisory level for further assistance
- System · September 24, 2021Per Previous call Citizen is requesting contact prior to the inspection to discuss and plan on being available during the investigation. Please contact in advance to obtain citizens support in resolution
- System · October 18, 2021Caller phoned back in, states water issue is causing property damage
- System · October 18, 2021Email sent to DPU for citizen request for investigation findings, request to be contacted and plan of action
- Staff · December 2, 2021A request was opened to roadway maintenance to investigate sheet flow of water running onto this property. at this time no work by storm water group is needed and this request will be closed
- Staff · December 2, 2021Citizen Requesting Update On Service Request
- Staff · December 2, 2021Per Previous call Citizen is requesting contact prior to the inspection to discuss and plan on being available during the investigation. Please contact in advance to obtain citizens support in resolution
- Staff · December 2, 2021Problem Description: The paved road is flowing all the neighbors' stormwater onto our property and into our basement. We need help coming up with a solution. Video attached which was taken after the water had already breached our curb and gushed into our basement.Thanks!;Problem area Street; Is there standing water? No; Is the problem in the rear of the property? No; Is the problem in the front of the property? No; Is the problem on the side of the property? Yes; Is there a erosion issue? No; Is the problem in the creek or stream? No; Is this related to vegetation? No;
- Staff · December 2, 2021Caller phoned back in, states water issue is causing property damage
- Staff · December 2, 2021Email sent to DPU for citizen request for investigation findings, request to be contacted and plan of action
- Staff · December 2, 2021Caller phoned back in to request DPU supervisor contact prior to assessment of stormwater issue on property, emailed RVA311 supervisory level for further assistance