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DPU000013729

Clean Stormwater Drain

Public Utilities

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This record has been open for 5 years. Its current status may differ from what is shown here — the city may have resolved it without updating the record, or a status change may not have reached our collector.
Assigned
Requested
March 30, 2021
Subtype
Basin Cleaning
Location
10100 Merrimac Road, 23235
As reported by the submitter and published by the City. May be the submitter’s address or another party’s; the City does not anonymize to block level.
Council District
4
Neighborhood
Huguenot

Description

MS BAKER WOULD LIKE FOR SOMEONE TO COME OUT AND CLEAN OUT THE STORMWATER BASIN, ITS IS CAUSING FLOODING IN HER BASEMENT

Details

Is the inlet/basin clogged?
Yes
Is the street flooding?
Yes
Is there an odor coming from the basin?
Yes

History

  1. March 30, 2021
    The service request is submitted.
  2. March 30, 2021
    The service request status has been changed to Assigned to Department.
  3. April 22, 2021
    The Reporter logged a follow-up request from a constituent.
  4. May 28, 2021
    The Reporter logged a follow-up request from a constituent.
  5. December 3, 2021
    The Reporter logged a follow-up request from a constituent.
  6. April 19, 2022
    The Reporter logged a follow-up request from a constituent.

Comments

  • Staff · March 30, 2021
    Cityworks ID: 441171
  • Staff · March 30, 2021
    M Service Request has been received and dispatched to Field Supervisor for assessment. Please allow 15 days for Supervisor to complete assessment. Supervisor will contact requester upon completion of assessment.
  • System · April 22, 2021
    Checking on request..
  • System · May 28, 2021
    Follow up!
  • System · May 28, 2021
    she already had paid someone to remove the MOLD caused by this issue.
  • Staff · May 28, 2021
    M Talk to citizen about her issue which is a possible ditch issue relay to one of the Ditch Maintained Supervisor.
  • System · December 3, 2021
    Follow up and issue still exist and the road was marked in March but no one came back. Last Name: LOCKETT First Name: LEONARDO Title: MAINTENANCE AND OPERATIONS CREW SUPERVISOR Phone Number: 804-646-8442 Department: PUBLIC UTILITIES Email: LEONARDO.LOCKETT@RICHMONDGOV.COM
  • System · April 19, 2022
    Follow up- Still has not heard from anyone. Ms. Yolanda Gutherie has req a call back- Escalated management
  • System · April 19, 2022
    Email sent to DPU regarding follow up on status and plan of action on ticket

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