Assess Standing Water

Description

ditich is clogged

Details

Problem area

Ditch

Is there standing water?

Yes

Is the problem in the rear of the property?

Yes

Is the problem in the front of the property?

Yes

Is the problem on the side of the property?

No

Is there a erosion issue?

No

Is the problem in the creek or stream?

No

Is this related to vegetation?

Yes

History

1. August 18, 2020
   The service request is submitted.
2. August 18, 2020
   The service request status has been changed to Assigned to Department.
3. August 27, 2020
   The Reporter logged a follow-up request from a constituent.
4. September 3, 2020
   The Reporter logged a follow-up request from a constituent.
5. September 29, 2020
   The Reporter logged a follow-up request from a constituent.
6. October 13, 2020
   The Reporter logged a follow-up request from a constituent.
7. November 10, 2020
   The Reporter logged a follow-up request from a constituent.
8. January 6, 2021
   The Reporter logged a follow-up request from a constituent.
9. March 1, 2021
   The Reporter logged a follow-up request from a constituent.
10. March 12, 2021
    The Reporter logged a follow-up request from a constituent.
11. January 26, 2023
    The service request status has been changed to Completed.

Comments

• Staff · August 18, 2020
  Cityworks ID: 425918
• System · August 18, 2020
  citizen has standing water
• Staff · August 25, 2020
  Service request has been received and dispatched to supervisor for investigation. please allow 15 day for assessment to be complete. Supervisor will contact customer upon completion of investigation
• System · August 27, 2020
  Ms. Smith is calling to follow up as it has been close to 2 weeks and no one has addressed the issue. Please kindly look into it.
• System · September 3, 2020
  The standing water has mosquitoes, citizen is concerned about the mosquitoes.
• System · September 11, 2020
  Caller has phoned in to let us know there continues to be a standing water issue due to the ditch being clogged.caller sates that the water has even started changing colors, and that the mosquito problem is terrible.
• System · September 29, 2020
  Caller is still calling request with standing water; there is standing water and she is very concerned because of the mosquitoes;
• System · October 13, 2020
  escalated to supervisor
• Staff · October 14, 2020
  I have put this on schedule to be worked.
• System · November 10, 2020
  DPW - checking on status of request
• Staff · November 17, 2020
  M See Ticket CW#385137 and RVA311 #CRMDPU000003287 Request will be relay to Field Supervisor for assessment please allow time 15 days for Supervisor to complete assessment. Supervisor will contact requester upon completion of assessment. Also request will be elevate as the location still has an ongoing issue.
• System · January 6, 2021
  Caller phoned back in to check on status of request, claims no DPU employees have come out to perform the assessments as stated in previous comments & that ditches for surrounding properties also have issues with flooding due to lack of cleanout.
• System · March 1, 2021
  Citizen states that her ditch is clogged; she put in a request; no one has come to clean the ditch; water is at the top of ditch and about to go into her yard; has called numerous times and nothing has been done; there are several comments on this request; sent email to supervisor for escalation
• System · March 12, 2021
  Caller states that she has not heard anything back on this request. I reached out to supervisor he will escalate.
• Staff · March 12, 2021
  I spoke with the citizen the ditch will be worked on between 90 to 120 days when the conditions are better because the ditches are very wet.
• Staff · January 26, 2023
  The Storm water Drainage improvement project that was started in the winter of 2022 and January 2023 will address these concerns within this drainage complaint. New Drainage improvements and modifications to the drainage networks will facilitate corrections in the storm water conveyance during rain events. This request shall be closed being the work has started for this project in January 2023 and will be completed by May 2023.