Notes / 311 / Public Works / Roads & Sidewalks
Roads & Sidewalks
Includes records the city’s system still flags as open, regardless of last-activity date. About 23% of currently-open requests in this category were submitted before 2022 and most have not been modified in years. See methodology for how this number relates to the city’s published charts.
Open Requests by Subtype
Subtypes with no currently-open requests omitted from the chart; they appear in the table below.
Completion rate vs median resolution days
Each point is a subtype. X = median calendar days from submission to closure. Y = share of submitted requests that have closed. Point size = total volume.
Open Requests at Month-End
Monthly snapshot of open requests in this category. 2022–present.
Subtype detail
| Subtype | Open | Total | Completion % | Median days |
|---|---|---|---|---|
| Concrete Sidewalk Repair | 2,917 | 4,017 | 48.0% | 52 |
| Curb and Gutter Repair | 612 | 836 | 53.9% | 574 |
| Brick Sidewalk Repair | 540 | 1,341 | 70.4% | 41 |
| Gravel Alley Repair | 326 | 2,263 | 86.1% | 98 |
| Report motor vehicle safety concern | 288 | 761 | 62.2% | 8 |
| Repaint Pavement Markings | 151 | 435 | 65.7% | 46 |
| Repair Curb Ramp | 142 | 1,059 | 86.6% | 12 |
| Cobblestone Alley Repair | 140 | 188 | 40.4% | 388 |
| Report pedestrian safety concern | 131 | 499 | 73.7% | 5 |
| Street Pavement Repair | 112 | 2,636 | 96.2% | 106 |
| New Pavement Markings | 80 | 464 | 84.7% | 36 |
| Pothole Repair | 77 | 9,243 | 99.3% | 25 |
| Cobblestone Road Repair | 67 | 110 | 47.3% | 453 |
| Report bicycle safety concern | 63 | 96 | 34.4% | 5 |
| Right of Way Blockage or Encroachment | 44 | — | — | — |
| New Speed Control | 29 | 2,143 | 98.7% | 8 |
| Asphalt Alley Repair | 21 | 854 | 98.7% | 126 |
| Right of Way Hazard | 18 | — | — | — |
| Roadway Hazard | 12 | 229 | 97.4% | 18 |
| Guardrail Repair on Roadway | 3 | — | — | — |
| Bridge Repair | 1 | 60 | 98.3% | 13 |
| Report Speeding Location to Police/or Info on Speeding Location | 1 | — | — | — |
| New Curb and Gutter | 0 | 32 | 100.0% | 792 |
| New Ramp | 0 | 97 | 100.0% | 842 |
| New Sidewalk | 0 | 97 | 100.0% | 861 |
| Open or damaged sidewalk grate or coal chute | 0 | 30 | 100.0% | 9 |
Open is the all-time count of currently-open requests. Total, Completion %, and Median days are computed from requests submitted 2022 onward; subtypes with fewer than 25 requests in that window show —.
Definitions, status codes, and limitations: RVA311 methodology.