Notes / 311 / Public Works / Collection & Cleaning
Collection & Cleaning
Trash, litter, graffiti, bulk pickup, leaf vacuum, illegal dumping. DPW's highest-volume service group; most requests resolve in a few days.
Currently open
370
Total requests (2022+)
62,926
Open Requests by Subtype
Subtypes with no currently-open requests omitted from the chart; they appear in the table below.
Completion rate vs median resolution days
Each point is a subtype. X = median calendar days from submission to closure. Y = share of submitted requests that have closed. Point size = total volume.
Subtype detail
| Subtype | Open | Total | Completion % | Median days |
|---|---|---|---|---|
| Graffiti Private Property | 67 | 1,592 | 95.8% | 95 |
| Litter Pickup | 64 | 6,948 | 99.2% | 10 |
| Supercan | 59 | 38,368 | 99.8% | 3 |
| Garbage Cans left in Right of Way | 53 | 216 | 75.5% | 19 |
| Paid Leaf Vacuum Service | 49 | 8,841 | 99.4% | 22 |
| Leaves piled in public right of way | 35 | 183 | 80.9% | 22 |
| Graffiti Public Property | 15 | 4,420 | 99.7% | 0 |
| Same Day Bulk Pick-Up or Appliance Pick-Up | 13 | 830 | 98.4% | 20 |
| Report Illegal Dumping Site | 8 | 512 | 98.4% | 35 |
| Change Trash Service (Business Only) | 5 | 928 | 99.5% | 2 |
| Report Graffiti Site for Monitoring | 2 | 88 | 100.0% | 42 |
Open is the all-time count of currently-open requests. Total, Completion %, and Median days are computed from requests submitted 2022 onward; subtypes with fewer than 25 requests in that window show —.
Definitions, status codes, and limitations: RVA311 methodology.