Notes / 311 / Public Works / Collection & Cleaning
Collection & Cleaning
Trash, litter, graffiti, bulk pickup, leaf vacuum, illegal dumping. DPW's highest-volume service group; most requests resolve in a few days.
Currently open
396
Total requests (2022+)
61,630
Open Requests by Subtype
Subtypes with no currently-open requests omitted from the chart; they appear in the table below.
Completion rate vs median resolution days
Each point is a subtype. X = median calendar days from submission to closure. Y = share of submitted requests that have closed. Point size = total volume.
Subtype detail
| Subtype | Open | Total | Completion % | Median days |
|---|---|---|---|---|
| Litter Pickup | 123 | 6,698 | 98.3% | 10 |
| Supercan | 94 | 37,550 | 99.7% | 3 |
| Graffiti Private Property | 65 | 1,548 | 95.8% | 103 |
| Garbage Cans left in Right of Way | 43 | 205 | 79.0% | 19 |
| Leaves piled in public right of way | 34 | 179 | 81.0% | 22 |
| Graffiti Public Property | 17 | 4,362 | 99.6% | 0 |
| Report Illegal Dumping Site | 8 | 512 | 98.4% | 35 |
| Same Day Bulk Pick-Up or Appliance Pick-Up | 5 | 808 | 99.4% | 22 |
| Change Trash Service (Business Only) | 3 | 887 | 99.7% | 2 |
| Paid Leaf Vacuum Service | 2 | 8,793 | 100.0% | 22 |
| Report Graffiti Site for Monitoring | 2 | 88 | 100.0% | 42 |
Open is the all-time count of currently-open requests. Total, Completion %, and Median days are computed from requests submitted 2022 onward; subtypes with fewer than 25 requests in that window show —.
Definitions, status codes, and limitations: RVA311 methodology.