Notes / 311 / Public Works / Collection & Cleaning
Collection & Cleaning
Trash, litter, graffiti, bulk pickup, leaf vacuum, illegal dumping. DPW's highest-volume service group; most requests resolve in a few days.
Currently open
459
Total requests (2022+)
60,603
Open Requests by Subtype
Subtypes with no currently-open requests omitted from the chart; they appear in the table below.
Completion rate vs median resolution days
Each point is a subtype. X = median calendar days from submission to closure. Y = share of submitted requests that have closed. Point size = total volume.
Subtype detail
| Subtype | Open | Total | Completion % | Median days |
|---|---|---|---|---|
| Litter Pickup | 166 | 6,506 | 97.5% | 11 |
| Supercan | 106 | 36,835 | 99.7% | 3 |
| Graffiti Private Property | 86 | 1,522 | 94.3% | 115 |
| Garbage Cans left in Right of Way | 33 | 195 | 83.1% | 19 |
| Leaves piled in public right of way | 29 | 173 | 83.2% | 22 |
| Graffiti Public Property | 21 | 4,332 | 99.5% | 0 |
| Report Illegal Dumping Site | 8 | 512 | 98.4% | 35 |
| Same Day Bulk Pick-Up or Appliance Pick-Up | 4 | 788 | 99.5% | 23 |
| Paid Leaf Vacuum Service | 2 | 8,793 | 100.0% | 22 |
| Report Graffiti Site for Monitoring | 2 | 88 | 100.0% | 42 |
| Change Trash Service (Business Only) | 1 | 859 | 99.9% | 2 |
| Cleanup Needed | 1 | — | — | — |
Open is the all-time count of currently-open requests. Total, Completion %, and Median days are computed from requests submitted 2022 onward; subtypes with fewer than 25 requests in that window show —.
Definitions, status codes, and limitations: RVA311 methodology.